Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Register for an account: Name, email address, company name, password
• Subscribe to a paid plan: Billing information (processed through PayPal)
• Use the Service: Data files you upload, queries you submit, API requests
• Contact us: Email correspondence, support tickets, feedback

1.2 Information Automatically Collected

When you access the Service, we automatically collect:

• Usage Data: API calls, endpoints accessed, request timestamps, response times
• Log Data: IP address, browser type, device information, operating system
• Performance Data: Error logs, system metrics, service availability
• Cookies and Tracking: Authentication tokens, session data, preferences

1.3 Data You Upload

The Service allows you to upload and process data for analysis. We process this data solely to provide the Service to you. Your uploaded data may include:

• CSV files, Excel spreadsheets, and other structured data
• Text data for natural language processing
• Custom datasets for machine learning models

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide and Maintain the Service: Process your data, execute API requests, generate analytics
• Account Management: Create and manage your account, process payments, handle subscriptions
• Communication: Send verification emails, service updates, security alerts, marketing (with consent)
• Improve the Service: Analyze usage patterns, optimize performance, develop new features
• Security: Detect fraud, prevent abuse, ensure system security
• Legal Compliance: Comply with legal obligations, enforce our Terms of Service
• Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: PayPal (for processing payments)
• Cloud Infrastructure: Cloudflare Workers, D1 Database (for hosting and data storage)
• Email Services: Resend (for transactional emails)
• Analytics: Service analytics and monitoring tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests (court orders, subpoenas)
• Government or regulatory inquiries
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

3.3 Business Transfers

If DSN Research is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest
• Access Controls: Strict authentication and authorization for data access
• API Keys: Hashed and securely stored using PBKDF2
• Monitoring: Continuous security monitoring and logging
• Regular Audits: Periodic security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

• Account Data: Retained while your account is active
• Uploaded Data: Retained according to your subscription plan and data retention settings
• Usage Logs: Typically retained for 90 days for service optimization
• Backup Data: May be retained for up to 90 days in backup systems

Upon account deletion, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured, commonly used format
• Export your uploaded data from the Service

6.2 Correction and Update

• Update your account information through your dashboard
• Request correction of inaccurate or incomplete data

6.3 Deletion

• Delete your account through your dashboard or by contacting us
• Request deletion of specific data or information

6.4 Restriction and Objection

• Object to certain processing of your data
• Request restriction of processing in specific circumstances

6.5 Withdraw Consent

• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We are based in South Africa. Our infrastructure is primarily hosted on Cloudflare's global network. By using the Service, you consent to the transfer of your information to South Africa and other countries where we operate.

We take steps to ensure that your data receives an adequate level of protection in the jurisdictions in which we process it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

8.1 Essential Cookies

Required for the Service to function properly:

• Authentication and session management
• Security and fraud prevention
• Load balancing and performance

8.2 Analytics Cookies

Help us understand how users interact with the Service:

• Usage patterns and feature adoption
• Performance metrics and error tracking
• Service optimization

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will delete such information from our systems.

10. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit.

11. Data Protection Officer

For questions or concerns about our privacy practices, you may contact our Data Protection Officer:

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at [email protected].

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, correct, or delete your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes:

• Contract performance (to provide the Service)
• Legitimate interests (service improvement, security)
• Legal obligations (compliance with laws)
• Consent (where explicitly provided)

14. South African Privacy Law (POPIA)

We comply with the Protection of Personal Information Act (POPIA) of South Africa. Under POPIA, you have the right to:

• Access your personal information
• Correct or delete inaccurate information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

We process your information lawfully, in a reasonable manner, and in accordance with POPIA requirements.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us: